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Robbens Systems® | German quality with British expertise | since 1993

Privacy policy

Your privacy and data protection

Robbens Systems® DO NOT under any circumstances disclose your personal information to third parties. We conform fully to the Data Protection Act, 1998 and the General Data Protection Regulation (GDPR) of 2018.

Your Personal Data

In order to process orders via our website, the checkout system will process and store your personal details including name, company, address and any supplied contact details. This data is used to:

• Authorise the payment transaction

• Process your order

• Generate invoices and delivery notes

• Contact you when necessary to provide information about your order

• Contact you when necessary to clarify any discrepancies which may inhibit or delay the processing of your order

Should you wish to obtain a copy of your personal information held by Robbens Systems® please make a formal request by contacting us via email to sales@robbens.co.uk

You can also request that we delete any personal data held by Robbens Systems® that is not required to be kept by law simply by contacting us at sales@robbens.co.uk

You can update your details at any time by logging into your account. Once logged in, please click onto the "Update contact information and preferences"

Data Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

All credit card numbers are encrypted and processed using external payment providers like Sagepay and paypal. We use SSL security encrypted protocols right across our entire website, ensuring any information you type is fully secure.

All of our networks used to process payment made by phone or in person are PCI compliant.

Your use of this site

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version, cookie details and the web site that you visited prior to our site.

Cookie Policy

Cookies are small text files stored on your device when you access most websites on the internet.

Robbens Systems® website uses cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how Robbens Systems® website is used. 

Using Robbens Systems® website means you agree to our use of cookies. You can choose to restrict or block cookies set on Robbens Systems® website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org. Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on Robbens Systems® website may impact the functionality or performance of the website, or prevent you from using certain services provided through Robbens Systems® website . It will also affect our ability to update Robbens Systems® website to cater for user preferences and improve performance.

Other links

Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies, content or security of these linked web sites. If you do find any issued with external content

Our terms

Please note that all products and services are supplied subject to our terms and conditions.

Contact Us

If you have any questions about this privacy policy or your personal data, please write to us by email to sales@robbens.co.uk or by post to Robbens Systems®, 84 Castleham Road, St Leonards on Sea, East Sussex, United Kingdom, TN38 9NT